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  • Insights

    Best practice in administration and support services in universities
    and other education institutions

InsightsStuart Revnell2021-06-28T12:32:44+10:00
  • All
  • Service effectiveness
  • Service transformation
  • Strategic issues and decisions
  • University administration benchmarking
Phil Copestake2023-02-02T20:49:07+10:00
Case study: How Liverpool cracked its timetabling challenges
Gallery

Case study: How Liverpool cracked its timetabling challenges

James Catts2022-04-22T02:52:17+10:00
Building buy-in to the Budgeting Process
Gallery

Building buy-in to the Budgeting Process

Haseeb Kamal2022-04-22T02:26:19+10:00
Making good decisions around what to invest in
Gallery

Making good decisions around what to invest in

Phil Copestake2022-06-02T12:38:43+10:00
End-to-end leadership in the modern university
Gallery

End-to-end leadership in the modern university

Phil Copestake2022-03-12T02:41:07+10:00
Developing the right capability to lead and manage change
Gallery

Developing the right capability to lead and manage change

Haseeb Kamal2022-03-14T01:45:42+10:00
What sustainable savings do and don’t look like
Gallery

What sustainable savings do and don’t look like

Phil Copestake2021-10-27T01:05:56+10:00
Why looking at drivers of satisfaction can make your managers happier
Gallery

Why looking at drivers of satisfaction can make your managers happier

Phil Copestake2021-08-05T23:50:14+10:00
Doing data better by putting people first
Gallery

Doing data better by putting people first

Haseeb Kamal2021-07-29T23:35:04+10:00
Simplified steps to review your HR delivery model
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Simplified steps to review your HR delivery model

James Catts2021-07-29T01:36:02+10:00
Challenging conventional wisdom around IT customer service
Gallery

Challenging conventional wisdom around IT customer service

James Catts2021-06-25T07:41:24+10:00
How smart transformation has enabled a flexible and effective response to COVID-19
How smart transformation has enabled a flexible and effective response to COVID-19
Gallery

How smart transformation has enabled a flexible and effective response to COVID-19

Phil Copestake2021-06-23T16:03:48+10:00
The limits of ‘all in this together’
Gallery

The limits of ‘all in this together’

Phil Copestake2021-06-25T07:38:47+10:00
Capability over committees: using data well to make better decisions
Capability over committees: using data well to make better decisions
Gallery

Capability over committees: using data well to make better decisions

Haseeb Kamal2021-05-27T14:32:52+10:00
Support Services Role Redesign: Getting It Right – University of Auckland Case Study
Gallery

Support Services Role Redesign: Getting It Right – University of Auckland Case Study

Haseeb Kamal2021-04-29T16:03:12+10:00
Times of change as an opportunity to refocus on the core value proposition
Gallery

Times of change as an opportunity to refocus on the core value proposition

Phil Copestake2021-04-29T16:00:10+10:00
Transforming teaching support: what helps?
Gallery

Transforming teaching support: what helps?

Phil Copestake2021-04-15T11:43:48+10:00
Keeping spend discipline, even without emergency spend restrictions
Gallery

Keeping spend discipline, even without emergency spend restrictions

James Catts2021-03-30T10:07:35+10:00
Under examination: making the right choices around online assessment
Gallery

Under examination: making the right choices around online assessment

Haseeb Kamal2021-03-30T09:56:09+10:00
Service effectiveness after a challenging year
Three ways investing in data is an insurance policy for challenging times
Gallery

Three ways investing in data is an insurance policy for challenging times

Phil Copestake2021-03-11T17:36:45+10:00
When the world won’t wait: planning for change in a complex, uncertain environment
When the world won’t wait: planning for change in a complex, uncertain environment
Gallery

When the world won’t wait: planning for change in a complex, uncertain environment

Haseeb Kamal2021-02-11T16:08:30+10:00
The enduring impact of COVID-19 on leading universities
The lasting impact of COVID-19 on leading universities
Gallery

The lasting impact of COVID-19 on leading universities

James Catts2021-03-26T14:43:58+10:00
Improving service effectiveness after a challenging year
Gallery

Improving service effectiveness after a challenging year

Phil Copestake2021-02-11T16:34:32+10:00
Key questions facing staff recruiting services
As hiring restrictions unfreeze, will universities come unstuck?
Gallery

As hiring restrictions unfreeze, will universities come unstuck?

Phil Copestake2021-04-30T15:41:05+10:00
The price of freedom
Gallery

The price of freedom

Edward Curry-Hyde2021-02-11T16:29:44+10:00
Money can't buy you happiness
Money can’t buy you happiness
Gallery

Money can’t buy you happiness

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